Returns

We accept returns and provide refunds under the following conditions:

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service within 7 days of receiving your order.

We will provide instructions on how to return the item and process a refund or replacement.

Incorrect Item Received: If you receive an incorrect item, please notify us within 7 days of receiving your order. Please contact our customer service team at hello@kerrystylessessions.com.au

We will arrange for the correct item to be sent to you or issue a refund upon return of the incorrect item.

Sizing Issues: If the item you ordered does not fit as expected, you may return it within 7 days of receiving your order.

Please refer to the sizing guide provided on our website and ensure you follow our sizing guidelines for accurate measurements.

The following items are not eligible for return or refund:

Clearance or Sale Items. All clearance or sale items are final sale and cannot be returned or refunded.

Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.

We reserve the right not to give you a refund unless we are satisfied the item has not been worn and is not damaged (except for manufacturing faults).

Refund Issuance: If the return is approved, we will process the refund using the original payment method within 7 days.

Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

To initiate a return, please follow these steps:

Contact Customer Service: Complete your enclosed Customer Return Form. Reach out to our customer service team at hello@kerrystylessessions.com.au within 7 days of receiving your order.

Note: Items purchased in-store will need to be returned in-store.

Return Authorisation: Our customer service team will guide you through the return authorisation process if your return request is eligible.

Package the Item: Pack the item securely in its original packaging, including all accessories and tags.

Return Shipping: You are responsible for shipping the item back to us. We recommend using a trackable shipping method. Please let our customer service team know your tracking number at hello@kerrystylessessions.com.au.

If you have any questions or need assistance regarding our refund policy, please contact our customer service team at hello@kerrystylessessions.com.au.

We are here to help!

Please note that our refund policy is subject to change without prior notice.

Thank you for shopping with us, we really appreciate your business.